Terms and Conditions

By making a purchase from WinDoorfull Imports, you agree to the following terms and conditions regarding your order. Please read this policy carefully before completing your purchase.

1. All Sales Are Final

All purchases made through our store are final sale. Once an order has been placed and payment has been processed, it cannot be refunded or exchanged for any reason.

2. No Returns or Exchanges

Due to the nature of our products, we do not accept returns or exchanges under any circumstances, including but not limited to:

  • Change of mind or ordering the wrong item
  • Incorrect measurements provided by the customer
  • Buyer’s remorse
  • Installation issues not caused by a defect in the product

3. Product Quality & Defects

We stand by the quality of our products. If you receive a defective or damaged item, you must inspect the products and notify us immediately upon delivery with photos and details of the issue. We will assess the situation and determine the appropriate resolution at our discretion. 

4. Order Accuracy Responsibility

It is the customer’s responsibility to:
✅ Review product details before ordering
✅ Confirm measurements and specifications
✅ Ensure compatibility with the intended installation space

We are not liable for issues arising from incorrect information provided by the customer.

5. Delivery & Pick Up

  • We take great care to ensure your order arrives safely.
  • All deliveries must be checked upon arrival.
  • If your order arrives damaged, please inform the driver immediately.  
  • We provide curbside delivery only, meaning your order will be delivered to the nearest accessible location outside your property. We are not responsible for any damages caused by third parties after delivery. Orders typically arrive within 2-3 business days, though delays may occur due to weather conditions.
  • For larger deliveries, we kindly ask that you have someone available on your end to assist with unloading.
  • If you are picking up your order from our store, please be prepared to pack and secure it yourself, as we do not provide packaging or loading assistance.

6. By Placing an Order, You Agree to These Terms

By completing a purchase, you acknowledge and accept our final sale policy and understand that no refunds, returns, or exchanges will be granted.

For any questions regarding these terms, please contact us at 716-404-3300 or email store@windoorfull.com before placing your order.